Shipping policy

Factory Base Shipping Policy

1. Order Processing Time

All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing times may be extended by a few days.

Once your order has been processed, you will receive a confirmation email with tracking information.

2. Shipping Time & Delivery Estimates

Shipping times vary depending on the destination. Estimated delivery times are as follows:

🚚 Standard Shipping: 7-15 business days

Please note that delivery times may vary due to factors beyond our control, such as customs delays, weather conditions, and carrier delays.

3. Shipping Rates & Free Shipping

We offer free shipping on all orders over $12.99. Shipping rates for orders below this amount will be calculated at checkout. Additional charges may apply for expedited shipping options.

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can track your order on our [Order Tracking Page] to stay updated on delivery status.

5. Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please:

Check your tracking number for updates.

Contact the carrier for any shipping delays.

If the issue persists, email us at info@factorybase.com, and we will assist you in locating your package.

Factory Base is not responsible for shipping delays caused by carriers, incorrect addresses, or customs processing times.

6. Customs, Duties & Taxes

For international orders, customs duties and taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in our product prices or shipping charges.

7. Address Changes & Order Modifications

Address changes must be requested within 12 hours of placing your order. Once an order is processed, we cannot modify the shipping address.

If an incorrect address is provided and the order is returned to us, the customer will be responsible for reshipment costs.

8. Missing or Stolen Packages

Factory Base is not responsible for lost or stolen packages once marked as "Delivered" by the carrier. If you believe your package was stolen, please contact the carrier or file a claim with your local postal service.

For any additional shipping inquiries, please email us at info@factorybase.com. Our team is happy to assist!