Refund policy

1. 30-Day Return Policy

At Factory Base, customer satisfaction is our priority. If you are not completely happy with your purchase, you may request a return within 30 days of the delivery date.

To qualify for a return, the item must be:
✔ Unused and in its original condition (no signs of wear, damage, or missing parts).
✔ In the original packaging with all accessories included.
✔ Accompanied by proof of purchase (order number, receipt, or email confirmation).

🚨 Non-Returnable Items:

  • Gift cards & digital products

  • Clearance or final sale items

  • Items damaged due to misuse or improper handling

  • Customized or personalized products

2. How to Initiate a Return

📩 Step 1: Contact our support team at info@factorybase.com with the following details:

  • Your order number

  • The reason for the return

  • Photos/videos of the product (if defective or incorrect)

📦 Step 2: After approval, we will provide you with the return shipping address.

🚚 Step 3: Ship the product back using a trackable shipping service. Customers are responsible for return shipping costs unless the item is defective.

🔄 Step 4: Once the item is received and inspected, we will process your refund within 5-7 business days back to your original payment method.

3. Refund Policy

✔ Full Refund: If the item is returned in its original condition.
✔ Partial Refund: If the product shows signs of use or has missing parts.
✔ Shipping Fees: Original shipping fees are non-refundable, except for cases of factory defects or incorrect items sent.

🚨 Note: Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.

4. Order Issues & Exchanges

🚨 Received a Damaged or Wrong Item?

  • If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@factorybase.com with photos.

  • We will send a free replacement or offer a full refund.

♻ Want to Exchange Instead of a Refund?

  • We allow exchanges for the same product or another item of equal value.

  • You’ll only need to cover the return shipping cost.

5. Late or Missing Refunds

If you haven’t received your refund within 7 business days, please:

  1. Check your bank or PayPal account.

  2. Contact your credit card company, as processing times may vary.

  3. Still no refund? Email us at info@factorybase.com, and we’ll help!

6. Cancellations & Changes

  • Orders can be canceled or modified within 12 hours of purchase.

  • Once shipped, we cannot cancel the order, but you can request a return.

💬 Need Help?
📧 Contact us at info@factorybase.com – Our team is happy to assist!